tv [untitled] May 29, 2014 7:00am-7:31am PDT
[inaudible] party is the [inaudible] house and inspector test and the second one will be the [inaudible] electrical inspector and also in parallel with the [inaudible]. any questions? >> i just want to make sure that all the human resource has all the lists in place because that was a problem last time. do you feel they have everything in place now, the tests, as well as the lists for the [inaudible] position? they're all in place? . >> that's what i mentioned, those three are major priority because they never test that much. [inaudible] is a new series. [inaudible] have a test for long time and also the [inaudible] electrical inspector didn't test for a long time so that's why i put
those in the top priority. meanwhile we are pushing ahead on the lease. once they have the lease for last one or two years, then we will be continuing on all those tests. >> what is the timeframe on those? do you have for being able to hire? >> before hiring we need to post those and then the tests. for example, senior housing inspector won't be available -- you know, [inaudible]. >> mm-hm. >> they need to go through it and then have to test, then, you know, two to three months a piece. >> great, thank you. >> i'm 5e, update on code enforcements.
>> good morning commissioners. daniel, [inaudible] inspector services. before i begin the break down here i'd like to thank all the staff. we've all been working very hard lately. customer service has been good and our breakdown share are good with our percentages of our inspections and our complaints. inspections within 48 hours for building xhpgss was 4697. inspections within 48 hours was 100 percent so all the building
inspections were within 100 percent. there was only one after 48 hours for last month. complaints received are 253. complaints responded in 24 hours was 58 percent. complaints responded within 72 hours was 30 percent. that was 88 percent response to complaints within the 72 hour timeframe. 12 percent was 72 hour. there was 100 percent response to complaints last month. in our code enforcement, dbi monthly update, we expanded some of the columns per your request and also added some with code enforcement so in your breakdowns and in the graphs that you see will be routine inspections included with housing and in code enforcement number of cases [inaudible] and number of cases referred to city attorney.
everything has been grafted out there. we've extented the graph to show more transparency there. we've put a group together to look at the complaints in the nlv process. we have all the chiefs involved. looking at the complaints and how to break it down and we're -- at earlier stages but we came up with ideas to keep nlvs open and inactive nlvs. i have copies you can look at. any comments that you have, you're welcome to have it. we have an open working group and will report back to you. . >> just a little bit on -- we had touch td on this a while ago. i know commissioner mar is very interested in that topic. [inaudible] i think we have --
one gentleman -- would you come up -- no, not you rose mary. >> jerry. >> yeah, [inaudible]. jerry? >> my name is jerry, i was one of the grand jurors who worked on the previous report on dbi. i have been working with dan and his group on organizing the nlv data so the reporting can be improved. >> that's great, thank you. >> we met maybe two months ago or so, and what's important to me is that this continues because i believe this gentleman here is going to give us great resources in figuring out how we can approach the nlvs, particularly the ones in purgatory we can never get an answer to. how is that going then and have we any other meetings scheduled soon?
i know commissioner mar would probably want to sit in on that one. >> we will schedule a meeting soon, probably within two weeks. jerry's welcome and commissioners are welcome. >> yeah. >> just to give input. we could explain -- he originally gave me an email earlier this week. we're open on a complaint interview process. we have good input from our staff too, how to implement it, how to make it more transparent and break it down and you can track these complaints and where they go and how they get routed. complaints can be open and inactive and what type of complaint is really important because some of these complaints could be investigated and closed or abated, some of these could be open a long time. it's not only the nlvs we're looking at, but the complaints themselves. out of all the complaints,
maybe 25 percent are notice of violations. we're paying attention to that. we have to have a way to classify them to show you where they are. we've had a working group working too, we've had inspectors and the last five years of complaints and those violations and seeing what we can close and abate and shrink the numbers down. they've done an excellent job at reducing that and i'll report back to you next month. >> yeah, yeah. and please, if i could, we keep this on track and maybe the next time we could have a more certain date where we could have something solid to look at going forward as the new policy when it comes to the nov because this is going to be important particularly with our grand jury report. this keeps appearing everything we do the grand jury report. and i think what's frustrating
for all of us, and i've said this to you, is we're making progress, but doing a bad job at getting it out to the public that we're making progress. >> correct. yeah, we've worked very hard at complaints. the whole staff is working very hard at complaints and trying to put more clarification on processes for you. >> i know you have a lot on your plate, but if you could give me a timeframe i'd appreciate it because if we could get this accomplished this year that would be a good thing. >> we'll do that. >> thank you jerry. i have a lot of faith in your jerry. >> i'll leaf leave you a copy of our draft of our notice of
violations. take a glance at it and your input is welcome. >> commissioner mar. >> i'd like to echo president mccarthy's remarks. i just have two things. one is first of all, i'd be happy to participate in the committee if you guys meet again. two points i want to make, the discussion of novs that end up in purgatory. i think this is two things that i've heard from some of the neighbors or people who are complaining. one is that sometimes, especially for illegal building, the owners of -- they get the novs will run immediately to planning and get it legalized, knowing that planning will take a long time to get back to them. in the meantime nov sits in a
[inaudible] because we say it's in planning. and the structure usually, a pretty massive structure, which a lot of neighbors are upset about stays there for sometimes years, which, again -- i just want to track those, what goes -- what we send to planning or what the owner of illegal construction goes to planning, applies to legalize something knowing full well that it's probably going to be a very up hit battle, but at the same time, they get to sit on their illegal structure maybe for a very long time. i just want to make sure that we can say to the public in somewhat good fat that faith
that we are rolling the ball while it's in our court. that's number one in terms of the purgatory issues. so we could track that. the other purgatory issue we've heard a little bit about is when it goes to legal or when it goes to city attorney. and again, same thing with us. we say well, we sent it to legal committee or we sent it to city attorney and those things could also take a very long time with no response. and then usually we say well, we can't talk about it because it's in legal or we can't talk about it because it's at city attorney. again, very frustrated some of the citizens who are involved in those issues so i want to, again, note those things. and even if we have to go into closed session to talk about the legal committee cases or if we need to talk about -- get a report from the city attorney in closed session about those cases, i'd be happy for the bic
to agenda those items, but somehow we need a more timely response in those purgatory issues. >> we've taken suggestions from jerry there, but unopened complaints we're looking at -- we're looking at open novs we're actively working on, inactive novs, and category of open at planning department, which is a category so we can categorize those notice of violations and open the city attorney cases that take quite some time too to get resolution there. there's breakdowns for emergency orders, order for abatements, emergencies, referrals to code enforcement, work without permit. there's several and you'll have
a draft of that. and i think they're good categories. i don't want to get too lengthy on the categories. >> thank you. >> [inaudible] update for housing and also included per your request [inaudible] graphs break down here. >> thank you deputy director. >> members of the commission, good morning. on the comments that were just made about the cases in purgatory, which is a very good term, the dynamics of that are actually changing as we speak. of those cases where we wrote notices of violation for illegal units, how many of
those property owners are going to avail themselves of legalizing a [inaudible] or a challenge for them. in that situation one of the things that's happening is the director, which was a fantastic idea, i really commend him for this, is asked to ask late last week, a list of all the open cases that have notices of violation that we issued in housing and the ones that were recently abated within the timeframe specified if supervisor's chiu's legislation. we will be doing a mailing to them directly of that legislation. it's my understanding that his code committee is looking at the information package, which bill talked about earlier right now to get that finalized so we will have a package going forward. concurrent with that, the rent board -- this is again,
something that the director asked for in the meeting on the mayor's directive, has asked the rent board to send us notices of cancellation and notices of intent to withdraw so that we can look at those notices and see whether or not we have the unit violation there and see whether or not we can send information to those individuals so that we can encourage them to avail themselves of this process. now, the legislation only allows you to legalize one dwelling unit within a building envelope on that lot, but this is a huge leap forward in the last 30 years regarding the possibility of legalizing illegal units with the planning code challenges. this is excellent. now, how does that relate somewhat to talking about routine inspection. you have those figures in front of you. these are the newest inspections, but the other thing you have in your package
today is a routine inspection request letter package and this does change depending on what the new legislation is or what the new information we need to provide to the property owner. i use this as an example that when the illegal unit informational package is finalized, we will be including that in here so the property owners that may have an illegal unit can afford themselves of that legislation so that helps us take those cases in purgatory, which i completely are very difficult to dispense with. so from that standpoint, this really does help us because this is a method by which to help implement that directive. we're trying to do that in a sensitive way as possible so people aren't displaced and -- but we are trying to get the
information out there. also, all of our code enforcement outreach vendors and all the collaboratives will have that information to make sure that gets out to those property owners where the situation arises. now, the package you have before you actually was the package -- and i want to commend andy carson sitting behind me and his staff for helping put all this together. this was used -- we recently did the audit of all the hotels, did routine inspections, looked at community kitchens, looked at the 311 policy, compliance with the hco, whether they had community kitchens and identified whether these buildings had elevators and then we went back in at the instruction of the director who gave us fantastic ideas of what things to look for, gave a detail of those elevators and hotels. that is something the
department will be looking at right now because that is almost finished. now, there's some buildings we didn't get into, and we're identifying those buildings that are vacant. that's just the residential hotels. we're also working on the apartment buildings. how does this work. i have a team working on routine inspections exclusively, but also the district inspectors are doing routine inspections when they goo in to do a complaint, if they see a violation of the common area of the building they're doing routine as well because we have to be as efficient as possible with a small amount of staff because we have a lot of projects on our plate right now. it's very exciting, but we have to find the most efficient ways to do something and if we're in that building we want to address it. that's what the inspectors are doing. i expect to see these numbers increase and they definitely will when excel is online and
they can put this info in the field and we can see it. while it's a tremendous amount of time to get this done and i think ed and others have done a fantastic job trying to bring that project online, it's like doing three projects at once because we're trying to map through the excel and work flow and it is a very complicated process, but at the end of it i am so excited about the fact that we will have those tablets. we've also been -- we went through the housing [inaudible] and identified each housing coat violation and gave it a standard set so at the end of this process, as the cases start coming through excel, we will have everything categorized. if you want to know the kind of complaint or how many times we issued that particular violation by building type, geographic location, whatever, we'll be able to give you that
data and that's what's exciting about it. but getting there is a little pain before the gain. >> september. commissioner melgar has a question for you. >> yeah, so rose mary, i'm interested just from your perspective as a manager, what you are planning on in terms of your resources, both human resources and other in the process of the legalization of the accessory units. i imagine there's a geographic [inaudible] scattering other places, but mostly i'd guess. and then i would also guess that you're going to have a increase right now and then it'll peter out over time and people will do it when they want to sell the house or whatever. i'm wondering for those folks who are assigned to inspections in those concentrated geographic areas, if you're going to give them some more
help, you know, right now that we're going to see an increase. and then also, because i -- you know, there's an expertise that's developed with staff over time. not that we're not all experts, you are, but when you see the same thing over and over again, you kind of know how to deal with it, and i'm wondering if you're thinking you'll have specialists in in among your staff who are assigned in that area, so how you're thinking about it in terms of time and geography. >> i want to commend tom in the technical services division because they really pretty much have put together the part that's going to be from the plan checking, taking you from the process. for me from the code enforcement standpoint i'm going to walk these people through this process, so once they avail themselves of this, we guarantee they have the highest [inaudible]
requirements electrical, mechanical, plumbing requirements i want to at the end the baseball to use that process and have that unit be able to legalize and abate that code enforcement process. we're right now embarking on a strategic plan which i started in the late fall and completed a draft and there are definitely aspects of that, being able to mat these types of things from a geographic standpoint and by building type. we've never been able to do that before. right now we'd be very limited. we'd have to do it all manually. that's why excel, when we worked with excel, we have a lot of criteria there that as inspector does inspection or complaint or some other code enforcement is initiated, certain building features are captured so if it has a community kitchen, all those types of things, we're trying
to capture so we can lay over information on gps situation so they can say right now while we know the illegal units are in the sun set or certain clusters in the city, we're not seeing them avail themselves in the legislative opportunities and we need more outreach. i'm thinking exactly as you're saying so the first thing would be to send out that mailing of all the notices of violations that are outstanding and start focusing on certain areas, even if we need to go and talk with the homeowners associations in other areas. some will be more reaccept tef than others, but still we want to make sure the information gets out there. >> to answer your question, the two parts, when now -- for [inaudible] for our whole department, merge the housing
[inaudible] on the first floor, especially [inaudible] to answer, you know, question, especially bilingual too, chinese, spanish, filipino, english, anything you can ask and they can take the information. and then we are right now working on it if the package -- give it to the [inaudible] how to do the [inaudible] screening form and so forth. and then we need to have all the department [inaudible] and then also rose mary will have [inaudible] that's why she was very helpful to give me the list, what is open, what is closed and then we know what on
those areas. >> thank you. commissioner mar. >> so first of all, i wanted to thank the housing division for the report on the routine inspection and i know inspector [inaudible] with you today had a lot of ideas about how to do the routines and having the inspectors who go into a building because of an nov and proceed to do the routine as well because that's an efficient use of the inspectors. i know that this process has just gun. begun. i know a lot of the violations that end up with us in the abatement appeal are in the common areas of the sros, are in the back areas or stairs of multiunit buildings so as we do the routines, maybe we'll catch
a lot of that before it gets to the state where it's going to be a really major nov and incredibly expensive for the landlords. you know, maybe i'm just too optimistic about the routines, but i'm glad they started again because i knew you had just before, but i hope that as we proceed with this, we can start seeing some figures, maybe at the end of the year, as we do more routines and catch the little problems early, that they don't become major novs and can cut down on those. thank you. >> senior inspector john, a [inaudible] report on code
enforcement. >> [inaudible] code enforcement section. so we hit 111 [inaudible] cases referred to [inaudible] for the month of april and of those 26 abatement issued, 17 were held under advisement. we abated a total of 138 cases and we referred six cases to the building inspection litigation committee. to comment on them, the complaint review panel that -- because we're talking about [inaudible] keep in mind that there are two steps with that committee. the first step is, as was mentioned by the deputy director where we're categorizing the different complaints. once the the categorization is
done, the next step would be go to those categories. there isn't a guarantee that's going to be held indefinitely because they did it without a permit we're not obliged to keep that case on hold forever and describe it as purgatory, that's [inaudible]. so, like, for instance, if a case is in planning for let's say 12 months, there would be a policy decision made in the department that after a particular time if the department isn't issued, that case gets a second notice and is sent to code enforcement and scheduled for rehearing. i 'd like to make that comment. thanks.
>> thank you. >> i cannot help but comment on purgatory. >> that's me, so if we want to change that word, that's absolutely fine, but there are [inaudible] being dealt with in purgatory and i'm suppose -- [inaudible] the have one response from us and the mortal have another and i'm trying to hear which are immortal and how they get that additional support that we were referring to. >> you're right, all illegal unit cases are not created equal. one of the biggest things for us is is that unit occupied and does it have a imminent hazard. what we're looking at right now, if somebody files under